Our sofas and some of our home collections are handmade to order in our own workshops. Beautiful handcraftsmanship does take time and we appreciate your patience while you wait for your special item to be made by our skilled craftsmen. Lead times do vary so please contact your nearest store or call our Sofa Masters on 0800 599 9318 if you would like more info on estimated delivery times. All in-stock items will be delivered within 5-10 days of your order.
Once you've placed your order, we’ll call to confirm access to your home is OK. When your order is ready, we'll arrange a delivery date to suit you. For sofa product ranges, we will set it up in a room of your choice and dispose of the packaging too. Take a look at our T&Cs to find out more.
We offer FREE Sofa delivery to UK mainland addresses from Monday to Friday. Home accessories are subject to a delivery charge of £79. The charge will be applied at the checkout and will clearly be marked for your reference.
Non-standard deliveries along with deliveries to the Isle of Wight, Scilly Isles and the following postcodes will acquire an additional contribution of £100: HS IM ZE.
Delivery to Northern Ireland will be subject to a charge of £125.
All furniture frames (excluding lighting) shall be guaranteed for a period of 5 years from date of purchase against manufacture defects only.
For all furniture, lighting, bedroom furniture and home accessories (not available to take away from the Store) and subject to applicable laws, after 14 days and within 30 days from noted delivery, a store credit will be provided subject to a manager's approval and shall at all times be less 20% restocking fee.