We accept cash, credit, and debit cards as a form of payment. We also offer 0% APR finance in store or online, subject to a minimum spend. Finance will be provided on behalf of Sofa Workshop by V12 Retail Finance Ltd, one of the leading UK providers of retail credit solutions.

Made to order items purchased in store require a 50% deposit upon order placement with the remaining balance to be paid at least 24 hours prior to delivery.

Payment in full is required for any in-stock items including all clearance.

Eligibility depends on various criteria set by the finance company we work with. Should you have any concerns please speak to our Sofa Masters who can help guide you through the process and discuss alternative payment options.

As a rough guide, it can take up to 48 hours. Finance will be provided on behalf of Sofa Workshop by V12 Retail Finance Ltd and is dependent on various criteria set by the finance company.

You need to have a bank account that supports direct debits, and if you are applying in store you will need to present a debit/credit card or driving licence as identification. For further information on finance options click here or speak to our Sofa Masters.

You can discuss any aspect of your finance agreement including early settlement with our finance partner V12 Retail Finance Ltd. You can find their contact information on your agreement paperwork.

We work closely with many trade partners and welcome you to contact your nearest store for more information.

Sofas finished in our Mixt and Stratus Linens may be professionally dry-cleaned. If required, spot cleaning can be carried out using a mild, water-free solvent to the manufacturer’s directions. Always test the product on an inconspicuous area first. It is important to note water-based cleaning products may create water stains.

For advice on how to keep your fabric sofa in top condition please read our fabric sofa care guide.

A very soft brush (such as a baby’s hairbrush) can be used to brush the nap of your velvet sofa, stroking in the direction of the nap. Should spot cleaning be required, choose a mild, water-free solvent or dry-cleaning product. Always follow the manufacturer’s directions and test the product on an inconspicuous area first. It is important to note water-based cleaning products may create water stains.

For advice on how to keep your fabric sofa in top condition please read our fabric sofa care guide.

For general maintenance lightly dust or regularly wipe down your leather sofa with a slightly damp cloth, vacuuming under any seats and cushions with fabric attachments. Spills must be soaked up immediately by blotting - avoid dabbing or rubbing as this will force the stain deeper into the leather. Steer clear of detergents and cleaning products, allowing the richness of the leather's natural oils to maintain the surface.

For advice on how to keep your fabric sofa in top condition please read our fabric sofa care guide.

Avoid sitting on the arms, back or very edge of your furniture as this may cause distortion and / or damage. Follow the steps detailed specific to the finish of your sofa. Should more extensive cleaning and stain removal be required, consult a professional upholstery or leather cleaner.

Please refer to our sofa care guide for detailed advice

Fixed and loose covered sofas should be Professionally Dry Cleaned. If necessary, spot clean using a mild, water-free solvent or dry-cleaning product and follow the manufacturer’s directions. Water-based cleaning products may create water stains.

Cushion maintenance is an important routine that keeps your upholstery in a good condition. You should give them a good plumping to redistribute the fillings and rotate them weekly to maintain their shape.

Plump feather seat, back and scatter cushions daily to maintain their shape and longevity.

Fibre cushions also need regular maintenance - we recommend daily plumping if in constant use. Drop cushions onto a clean floor or rug, onto each corner. Punch into shape to help open up the fibres.

Flip foam seat cushions weekly to avoid dips developing in the centre.

Please refer to our sofa care guide for detailed advice

We offer a specialist care plan through Guardsman, this can be purchased at the same time you buy your sofa with us, click here for full details.

We do not currently offer this service.

We make everything by hand in our own workshops. We have our own specialist tanning, fabric dyeing and printing workshops, through to cut & sew, frame construction and finishing. Everything is handcrafted using simple tools, time-honoured techniques and generous amounts of beautiful, natural materials.

Sofa Workshop by Timothy Oulton collections are made using only special selections of top quality hides, finished entirely by hand, using a process that can take up to 3 days for each hide. No heavy pigmentation, no grain correction, just translucent dyes that are worked deep into the leather while ensuring its magical, natural, properties are preserved. Our leathers develop their own patina over time and become more beautiful with age and wear.

No, we don’t usually customise products. We offer a wide range of styles, materials and sizes for you to choose from. Our made to order range of sectional sofas come in various modular options so that they can be configured to your exact requirements.

We’d be delighted to welcome you to our shops across the UK where you can sit down and try out our sofas. You’ll also be able to see our full range of fabrics and leathers. Find your nearest store here.

Yes, just click here or on FREE swatches when you’re looking at our styles online. Or call us and we can help advise you on our different fabrics.

Our wide range of upholstery is handcrafted using various cushion fillings including feathers, down, foam and fibre, depending on the model. For more details, please read our Care & Maintenance guide. Every sofa’s been tested by us and we’re confident we’ve got them just right.

Our Made to Order range includes modular units to accommodate your living space, with some of your favourite sofa styles come with removable arms or split in half. Please call our live team on 0800 599 9318 if you wish to discuss sofa options to suit your needs.

We offer 5-year frame guarantee (see our T&Cs section 12).

Our Sofa Care policy is an additional product that can be purchased at the point of sale.