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Frequently Asked Questions

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  • Delivery & Returns
    • How long will it take to deliver my sofa?

      We endeavour to meet the current estimated lead-time of approx. 16 weeks. Every piece is individually handmade to order and we appreciate your patience while your unique item is crafted in our workshops.

      If you have ordered from our in-stock selection your item will be delivered within 7-14 days of your order.

    • Can we pick our sofa up from the store?

      Our made to order items are delivered directly to your home or chosen address. If you purchase a display model from one of our shop floors you can take that away immediately.

    • How much is delivery?

      Delivery is free within mainland UK for all made-to-order upholstered products. All other items carry a £79 flat-rate delivery charge (unlimited items) within mainland UK.

    • Do you deliver to other countries?

      We can ship to many locations outside of the UK, please speak to our teams for a personalised delivery quote.

    • Where is my sofa coming from?

      Our furniture is handcrafted by skilled and experienced craftsmen in our workshops in Guangdong, China. This is where our founder Tim Oulton has been based since 2004, and he spends most of his time between the workshops and design room, where our international design team fly in for extended periods. Every Sofa Workshop piece is handmade to order and undergoes rigorous quality control measures.

    • Can I choose my delivery date?

      Once your order is due to arrive in our distribution centre, our delivery partners will contact you to offer the available dates for delivery. If the first date offered is not convenient, we will always endeavour to provide alternative dates.

    • How do I track my order?

      You can get an update on your order anytime by speaking to our store team, or by calling us on 0800 599 9318.

    • How can I check if my sofa will fit?

      Before you place your order, we advise that you carefully check the dimensions of your chosen sofa and ensure that it will fit into your home through all access routes including your front and internal doors, landing, lifts, and parking access for our delivery truck. For more information, check out our will my sofa fit? guide.

      Should you still have any concerns, you can arrange an Access Check through any of our stores or by calling our live team on 0800 599 9318. Access checks cost £55.

    • What will happen on the day of my delivery?

      You will receive a call from our delivery partners when they are approximately one hour away. They will then place your new furniture in your room of choice, unwrap it and take away any packaging.

    • Do you deliver on weekends?

      We deliver 7 days a week. Weekend delivery slots are subject to availability and cannot always be guaranteed.

    • What happens if I move to a new address before my sofa delivery?

      Please get in touch with your local store or call us on 0800 599 9318 and we will update your delivery details.

    • Are you able to collect my existing furniture?

      We work in partnership with Clearabee who offer a chargeable collection and recycling service. Click here for more details.