Covid-19 FAQs

To ensure the safety of our customers and teams, we've implemented strict processes and procedures to ensure hygiene standards and social distancing requirements are met in our shops, workshops and distribution centres.
The processes include training our teams on rigorous cleaning and sterilising processes as well as ensuring we have the right personal protective equipment such as face masks and gloves.
We have set strict capacity guidelines for all of our shops to ensure everyone can stay 2 metres apart at all times. We are also now offering video appointments for customers who wish to shop from the safety of their homes.
All these measures will enable us to strictly follow the government's guidelines and the British Retail Consortium's recommendations on social distancing in all our stores and help limit the spread of Covid-19.
We are also following strict social distancing guidelines when delivering customer orders. We will be in touch with all customers to schedule safe and compliant delivery of their items.
We thank you for your support and patience during this challenging period.

Showroom FAQs

Are all of your shops open?

All our shops are open. We have adapted our practices in our shops so they can open whilst strictly following the government's social distancing guidelines as well as recommendations from the British Retail Consortium.

How are you keeping everyone safe in your shops?

The safety of our employees and customers is our first priority. All of our retail employees have received updated health and safety training as well as new equipment and PPE to ensure their safety at all times.
We've also introduced several new social distancing and hygiene processes in our shops such as limiting capacity to ensure social distancing; installing hand sanitiser stations; increased frequency of cleaning high contact areas and providing employees with personal protective equipment. Also, following government guidance we request all visitors to our shops wear a face covering. We will be smiling under our masks and we hope you will be too!

DELIVERY FAQs

What will the lead time be if I order a sofa?

Our lead times remain unaffected and will be delivered around 10 weeks from the date you place your order.

Are you delivering orders?

Yes we are delivering orders, but adhering to strict social distancing measures at all times. When your sofa is ready, we'll arrange a delivery date to suit you and explain how your delivery will be facilitated.

What steps are you taking to keep your delivery teams and customers safe?

All of our delivery teams received full training on social distancing measures so they will ask you to stay at least 2m away from them throughout the delivery and keep any contact to a minimum, including photographing your delivery in situ rather than asking you to sign for the delivery.
We've also equipped our delivery teams with Personal Protective Equipment, including face masks and hand sanitiser and ensure they have daily temperature checks before they start work.
Our teams are empowered to politely refuse to complete delivery if they believe the customer has symptoms associated with Coronavirus.

Can you do a doorstep delivery instead?

We can deliver the furniture to your garage or doorstep, and our team can advise you on how to get the product into your home and assemble it. Instead of signing for the product, we will take a photograph of the furniture with you outside your home.

OTHER FAQs

What happens if I have a problem with my furniture?

If you have a problem with your furniture, please call 0800 2300 048, and a member of our Customer Care team will assist you. We can send technicians to addresses in England and hope to resume appointments in Scotland, Wales and Ireland very soon.
From all of us at Sofa Workshop, we thank you for your support and we wish you and your loved ones good health.