Deliveries and returns
Your new sofa will be handmade to order, especially for you. We always aim to deliver your sofa within 8 - 10 weeks
Keen as Mustard
As soon as you place your order we know you'll be as keen as mustard to have your lovely comfy new sofa delivered so we will get on with it straight away, toot-sweet, no hanging around. We'll aim to deliver to you within 6 - 8 weeks and will be in touch with you as soon as we know when it will be ready.
Our delivery team are specialists in delivering large sofas and will deliver it in to your room of choice, unwrap it, put on the feet and check it with you. They'll then take away the packaging and leave you in peace to sink in to your lovely new sofa.
It would help us if you could ensure access is clear so please move any ornaments or pictures which could get knocked and if you live somewhere with parking restrictions you'll need to organise a permit in advance. Our delivery trucks are fairly big, 7½ tons, so please let us know as soon as possible if access to your house is limited in any way. As a rule of thumb if a rubbish truck can get to you, so can we.
We want you to be delighted with your new sofa and we're super confident we've got the styles and comfort just right. We'll call you when you place your order just to check everything's as it should be (right colour and size for example) and chat about access in to your house. We understand you still might be a bit nervous not having seen or sat in it so if you order on our web site and you simply don't like it or it's just not as comfy as you were hoping when it arrives, just let us know within 14 working days, keep it in pristine condition, and we'll come and get it. No quibbles.
If you order a sofa with any additional options it means you're ordering a made-to-measure piece and we're afraid these items can't be returned. You can only select these additional options by calling us or visiting our shops, so we assure you anything you order online can be returned, like we say - no quibbles.
To give you complete piece of mind have a look at our T&C's for all the nitty gritty.