Deliveries and returns
Your new sofa will be handmade to order, especially for you. We always aim to deliver your sofa within 8 - 10 weeks
Keen as Mustard
As soon as you place your order we know you'll be as keen as mustard to have your lovely comfy new sofa delivered so we will get on with it straight away, toot-sweet, no hanging around. We'll aim to deliver to you within 6 - 8 weeks and will be in touch with you as soon as we know when it will be ready.
Our delivery team are specialists in delivering large sofas and will deliver it in to your room of choice, unwrap it, put on the feet and check it with you. They'll then take away the packaging and leave you in peace to sink in to your lovely new sofa.
It would help us if you could ensure access is clear so please move any ornaments or pictures which could get knocked and if you live somewhere with parking restrictions you'll need to organise a permit in advance. Our delivery trucks are fairly big, 7½ tons, so please let us know as soon as possible if access to your house is limited in any way. As a rule of thumb if a rubbish truck can get to you, so can we.
Need your sofa quicker?
Sometimes you're in a hurry and need your sofa soon. To help we offer an Express Service on many styles. Whenever you need it, for whatever reason, we will try and improve on delivery times. Our Express Service is available on nearly all styles. There's no extra charge for this, it's just what we do. If this is a service you are interested in please call us FREE on 0800 23 00 048 or visit your nearest shop. Please note: At busy times of the year and when our workshops and the fabric mills have their Summer shutdowns, we may not be able to improve on lead-times.
We want you to be delighted with your new sofa and we're super confident we've got the styles and comfort just right. We'll call you when you place your order just to check everything's as it should be (right colour and size for example) and chat about access in to your house. We understand you still might be a bit nervous not having seen or sat in it so if you order on our web site and you simply don't like it or it's just not as comfy as you were hoping when it arrives, just let us know within 14 working days, keep it in pristine condition, and we'll come and get it. No quibbles.
If you order a sofa with any additional options it means you're ordering a made-to-measure piece and we're afraid these items can't be returned. You can only select these additional options by calling us or visiting our shops, so we assure you anything you order online can be returned, like we say - no quibbles.
To give you complete piece of mind have a look at our T&C's for all the nitty gritty.