No need to be nervous about venturing out to buy a new sofa. We’re taking a lot of precautions to ensure the safety of our customers and our teams.
Keeping you safe in our shops
We will be limiting the number of household customers in the store at any one time to ensure social distancing is maintained (keeping 2 metres apart at all times - which is equivalent to a three-seater sofa FYI), waving rather than shaking hands, regularly sanitising all surfaces (including sofas and fabric books) and steam cleaning every sofa every day. We will also provide hand sanitizer to all visitors and all the appropriate PPE for our teams.
Appointments from home & in store
In-store appointments are not currently available, for more details, please see our Important customer update
Delivery & installation
We are now delivering and rest assured our delivery teams are fully-trained to keep a safe distance, wear the correct PPE, use antibacterial wipes on all surfaces and will remove all packaging. We will also photograph your new sofa in situ so you won’t have to sign for the delivery, in order to avoid unnecessary contact.
These are just some of the steps we are taking but if you have any questions please don’t hesitate to get in touch with us via email or on 0800 2300 048.