help and advice
To make the process of finding and purchasing your perfect sofa as enjoyable and fuss-free as possible, we’ve put together some useful advice to help you along the way.
flexible payment options
You can choose to pay for your sofa in one go or take advantage of our flexible payment options. We offer up to 2 years interest free credit on orders over £500, with no deposit required! Of course, you can choose to lower your monthly repayments by opting to pay a deposit, it’s totally up to you.
keeping your credit card details safe
We understand you might be worried about submitting personal details, especially credit or debit card numbers. You can rest assured they’re safe with us, our website uses the safest Secure Server technology to ensure that any details you provide us with are protected to the highest standards. We use Adyen for all payments and are SSL Certified. If you feel uncomfortable ordering online you can always pop down to one of our stores or give us a call instead.
We aim to deliver your sofa within 6-10 weeks from the date your fabric arrives at our workshops. Once your sofa has been made, we’ll give you a call to arrange a furniture delivery date. Take a look at our delivery page and T&C’s to find out more.
what happens after you place an order?
After you place your order with us we’ll give you a call to double check that everything’s correct, including fabric, filling, colour and size. We’ll also ask you a few questions about access to your home, just to make sure your sofa will fit. Communication is key, so we involve you in every decision along the way.
We deliver to UK mainland addresses from Mon-Fri, with standard delivery charges from £79. Non-standard deliveries that require specialist vehicles or window access will acquire an additional charge, along with deliveries to the following postcodes AB DD HS IM IV KA KW PA PH SA ZE. Take a look at our delivery page and T&C’s to find out more.
think your sofa might not fit?
We deliver thousands of sofas, and 99.9% of the time delivery is straight forward. If you have concerns about whether your sofa will fit through your doors, hallway or staircase, just let us know. For a small charge, we can make sofas that come apart for delivery, that bolt in half or come with removable arms. Depending on where you live, we also offer an Access Check service, where we visit your home to measure up and give you piece of mind.