help and advice

To make the process of finding and purchasing your perfect sofa as enjoyable and fuss-free as possible, we’ve put together some useful advice to help you along the way.

Guarantee

guaranteed for up to 25 years

All our sofa frames are made from quality hardwood and built to last. That’s why we offer free frame guarantees for up to 25 years. To find out more, check out our T&Cs.

Protection

5 year sofa protection plans

We offer sofa protection against accidental spills or stains. For an additional charge, our 5 year Guardsman sofa protection plan starts the day your sofa arrives and covers you for parts, labour and replacement items up to the price you originally paid for the sofa.

Read our Guardsman protection plan T&Cs for the nitty gritty.

Returns

14 day returns on standard sofa designs

If you order your sofa online and simply don’t like it when it arrives, you can drop us a line within 14 working days and we'll come and get it. No quibbles. To give you complete piece of mind before you order, take a look at our T&Cs. for more details. If you order a sofa with any additional bespoke measurement options, these items can’t be returned as they fall outside of our standard frame specifications.