COVID-19 FAQs

We're delighted to announce that following the updated guidelines from the government, we have reopened some of our shops as part of a phased reopening plan.

To ensure the safety of our customers and teams, we've developed a new set of processes and procedures to ensure hygiene standards and social distancing requirements are met in our shops, workshops and distribution centres.

The new processes include training our teams on rigorous cleaning and sterilising processes (including regularly steam-cleaning every sofa in our shops) as well as ensuring we have the right personal protective equipment such as face masks and gloves.

We have set strict capacity guidelines for all of our shops to ensure everyone can stay 2 metres apart at all times. We are also now offering video appointments for customers who wish to shop from the safety of their homes.

All these measures will enable us to strictly follow the government's guidelines and the British Retail Consortium's recommendations on social distancing in all our stores and help limit the spread of Covid-19.

We are also delivering customer orders, again following strict social distancing guidelines, where they can be conducted safely. We will be in touch with all customers who have ordered from us to advise when we will be able to schedule the delivery of their items.

We thank you for your support and patience during this challenging period.

SHOWROOM FAQs

At present we have only reopened a limited number of our shops as part of our phased reopening programme. We have worked with our head of health and safety to adapt our practices in our shops so that they could reopen whilst strictly following the government's social distancing guidelines as well as recommendations from the British Retail Consortium.

In Scotland and Northern Ireland, we are adhering to the devolved government's guidelines, so we haven't been able to reopen our shops yet. We hope to be able to welcome you in-store as soon as guidance allows in these countries.

The safety of our employees and customers is our first priority. All of our retail employees have received updated health and safety training as well as new equipment and PPE to ensure their safety at all times.

We've also introduced several new social distancing and hygiene processes in our shops such as capacity limited to ensure social distancing; installing hand sanitiser stations; increased frequency of cleaning high contact areas and providing employees with personal protective equipment.

Our teams are empowered to politely refuse entry to anyone they believe has symptoms associated with Coronavirus.

Yes, we encourage customers to book an appointment if they would like to visit one of our shops. With strict capacity limits in place to ensure social distancing, customers with booked appointments will have priority access for the time slot they requested.

We understand that visiting our shops may be a challenge at this time for some people, so we also offer video appointments.

You can view our range and discuss your requirements with a Design Consultant from the comfort of your home. We can follow up all appointments by sending fabric swatches to your home. If you wish, you can complete your order over the phone or via our website which continues to be fully open for business.

Please visit our 'shops' section on our website and find out which shop is open closest to you. Each location has an appointment booking form and we will follow up with a call to confirm a few details prior to your appointment. You can also book a video appointment in the 'shops' section of our website.

DELIVERY FAQs

The lead time for each sofa differs depending on the model you choose. Our design consultants can provide an estimated delivery date for the sofa you're interested in.

We have restarted deliveries from each of our distribution centres in England, and all outstanding orders are being prioritised.

Our team will contact you when we are able to deliver your order; however, we have a smaller team at present so are unable to deliver as quickly as we would usually like to. In the meantime, please don't worry, we are processing your order and will keep your product safe until we can deliver it and apologise for any inconvenience. We'll be in touch as soon as we can to arrange your delivery.

All of our delivery teams received full training on social distancing measures so they will ask you to stay at least 2m away from them throughout the delivery and keep any contact to a minimum, including photographing your delivery in situ rather than asking you to sign for the delivery.

We've also equipped our delivery teams with Personal Protective Equipment, including face masks and hand sanitiser and ensure they have daily temperature checks before they start work.

Our teams are empowered to politely refuse to complete delivery if they believe the customer has symptoms associated with Coronavirus.

We can deliver the furniture to your garage or doorstep, and our team can advise you on how to get the product into your home and assemble it. Instead of signing for the product, we will take a photograph of the furniture with you outside your home.

OTHER FAQs

If you have a problem with your furniture, please call 0800 2300 048, and a member of our Customer Care team will assist you. We can send technicians to addresses in England and hope to resume appointments in Scotland, Wales and Ireland very soon.

Our team are working and available to chat on 0800 2300 048 or via email at [email protected]. As we are working remotely, we ask that you please bear with us if we take a little longer than usual to respond.

We understand that these uncertain times can create financial concerns. If you've already taken delivery of your product, then you should speak directly with your finance provider, and they'll be able to talk you through the options available to you.

If you're still waiting for your delivery and want to discuss your finance options, then please contact us on 0800 2300 048.

From all of us at Sofa Workshop, we thank you for your support and we wish you and your loved ones good health.